Contact Us
Vertox is an online retail store offering home and lifestyle products to customers in the United States. We are committed to providing clear communication and reliable customer support.
If you have any questions about your order, product information, shipping, or returns, please contact us using the details below.
Email Support
For all customer service inquiries, please contact:
We respond within 24–48 business hours.
Business Address
Vertox
Kanagawa Kawasaki-shi, Shukugawara,Tama-ku
Japan
This is our official business correspondence address.
(We do not accept returns at this address unless instructed by our support team.)
Support Hours
Monday – Friday
9:00 AM – 5:00 PM (JST)
If you contact us outside of business hours, we will reply on the next business day.
Order & Shipping Questions
For faster assistance, please include:
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Your order number
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Your full name
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The email used during checkout
This helps us locate your order quickly.
Returns & Refunds
For return or refund requests, please review our Return & Refund Policy and then contact us for instructions.
Items sent without prior approval may not be accepted.
Your satisfaction is important to us.
If you experience any issue, our team is here to help.